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Just like performance race cars designed with a single function in mind, Socialtext offers enterprise appliances that provide a highly tuned solution optimized for a single function – enterprise collaboration using wiki technology. These purpose-built hardware appliances provide significant benefits from a performance, security, and ease-of-maintenance perspective.
"Socialtext was a solution that added little to no IT workload. Socialtext is upgrading nearly constantly, so we don't have to worry about it… Plus it was definitely easy to teach people to use Socialtext. People can understand the basics within almost five minutes.” – Tom Biro, Director of New Media with MWW Group
Simple to deploy and maintain – When customers order a Socialtext appliance, they get a complete solution that is up and running in minutes, so they can immediately start using wikis, blogs and personal profile pages to foster team collaboration, build online communities and facilitate knowledge sharing. In comparison, deploying a software-only wiki solution requires significant IT resource to setup the OS, patch the database and/or application server, configure the server hardware, and integrate storage before adding the actual wiki application components. After this is done, then performance tuning is required, another time consuming task. With the included centralized management console and auto-updating services, the Socialtext appliance supports either hands-on or hands-off ongoing maintenance.
Ultimate performance – Appliances have by nature a purpose-built design, including pre-integrated and tuned hardware and software components. For the Socialtext appliance, we have selected the underlying OS, server hardware and storage components to yield the best possible reliability and performance. Similar work is done to tune the whole solution, including optimizing the software and hardware components. Compared to approaches where a wiki software-only application is deployed on a general-purpose OS and integrated with off-the-shelf hardware and storage, the Socialtext appliance offers far superior reliability and performance. This translates into more concurrent users, more responsive publishing and collaboration functions, faster searching, and quick notifications.
Ultimate security – Socialtext appliances contain pre-installed software components on a pre-hardened OS to ensure maximum protection. In sharp contrast, wiki software-only packages deployed on a general-purpose platform require the IT administrator to modify the OS to turn off ports and disable services to prevent common security vulnerabilities during configuration. With general-purpose software, IT may also need to go through a regular process of updating the different components (e.g., web server, application server, database) as vulnerabilities are discovered and patches are made available. The Socialtext appliance form factor removes this time consuming process for IT and provides an immediate baseline level of security against exploits starting on day one.
Single vendor solution – The Socialtext Appliance is a complete solution that provides a single accountable point of contact, Socialtext, to ensure maximum responsiveness. In comparison, when evaluating support with a software-only wiki solution, customers will find that they will inevitably have to deal with multiple vendors for full support of their solution. This might include one support resource for the wiki application software, another contact for the server hardware and OS components, and maybe a third for storage-related issues. The complexity around support for software-only issues not only lengthens the amount of time for issues getting resolved and creates headaches for IT staff, but also in some instances creates ‘finger pointing’ between vendors assigning blame for the support issue. Lastly, the multi-vendor approach to support often translates into higher costs, since the customer will need to renew their contract for updates, patches and support (typically between 15-20% per year) with multiple vendors and not get to consolidate this cost and related discounts with a single vendor. The Socialtext appliance provides a complete wiki solution and a corresponding single vendor to address all support and maintenance issues.
Deploying the Socialtext Appliance is easy but making sure it solves serious business problems is a different story. That is why with every Socialtext appliance, we include a healthy amount of service from our world class professional services and 24x7 access to our Socialtext support team. We will integrate Socialtext with your existing systems, train your IT and business users, customize the look and feel and kick start the applications to ensure consistent, ongoing usage. We have staff across North America and Europe ready to serve you.
All the business-grade wiki features securely over the Internet and accessible from any web-enabled browser. Learn More
For technical users that want to build applications on top of the industry's leading wiki platform. www.socialtext.net/open